Infested pet food and crappy service in response

I've had a dog for ten years. The rescue organization we got her from recommended we feed her Taste of the Wild dog food and gave us a sample.

Dog loved it. For the past ten years all she's eaten is Taste of the Wild kibble.

Never had a problem until a couple of weeks ago when we bought another bag and put it in the airtight can we've always used to store it.

Yesterday my wife said, "we've got ants in the kitchen around the dog's dish, I wonder where they're coming from?"

We're in Wisconsin where it's snowed seemingly non-stop this spring and been colder than hell so it's not like the insects are out and about quite yet.

I start poking through the kitchen and as a last resort take a look in the can of dog food. Damn can is literally crawling with tiny ants of a type we don't see up here. I put the can outside and head over to the pet store today to talk to them and see what's up.

They suggest I contact the company. OK, not a problem. On the way home I toss the infested food in the woods across the street figuring some creature might eat it particularly given the snow cover we have.

I email them and tell them I had an infested bag of their food.

The response is classic. "We have a money back guarantee. Just send us pictures of the infestation. Oh, we'll also need an itemized, dated receipt, and what's the lot number of the food you claim was a problem?"

My reply is that I tossed the food and the idea I'd spread something literally crawling with bugs on my floor to take a photo is somewhat counter-intuitive; I prefer to eradicate infested dog food rather than spread it around. And the place I buy the stuff gives you an old-fashioned single total cash register receipt.

Yeah, it's only $30 bucks but dammit, whatever happened to customer service??? And this stuff is made in Missouri, I like to buy American whenever I can.

Time for a new dog food...