I had issues with them a couple of years ago too. Big issues. Settling my brother's estate in Washington. They were holding 60k plus of his funds.

Sent all legal proper paperwork certified return receipt ---- uh uh, they claimed they LOST it, oh oh, but found a copy.

Lots of paperwork to settle a deceased person's estate, not to mention timelines, etc. Fortunately I had all my documentation and green cards.

Fortunately I had the State of Washington on my side (I was probating from another state). And I ended up having to file a complaint with the U.S. Comptroller, the big cheese, and guess what, all of a sudden they rushed it through.

Yeah, I agree, run. NEVER did get my brother's safe deposit contents, whatever they may have been, God only knows.

Will never do business with them after this experience, totally incompetent, and I couldn't help but think it was done on purpose to keep the digits on their books a bit longer. They were having financial difficulties during this time frame according to news reports, so it didn't surprise me, but it sure did raise my blood pressure a few notches with all the run arounds I received for a YEAR. The estate technically could have been settled within a month or two of them receiving all my paperwork, it took almost a YEAR.

I already had the WA DOR and State of Washington sign-off's, etc. There was no legal reason to delay releasing my deceased brother's funds to the family heirs for so long, and then the run around, oh we lost the paperwork.