How do I change or cancel an automatic withdrawal or payment?
To change or cancel an automatic payment you’ve arranged with a company, please contact that company directly. We are unable to change or cancel your agreement with them.

However, we can place a stop payment to prevent the payment from posting to your account. The stop payment will remain in effect for 6 months.

To have a stop payment order placed on your account, please call us at 1-800-TO-WELLS (1-800-869-3557) and provide us with the following information:

Date of transaction
Amount of transaction
Account number
Name of originating company
Type of stop payment request (one-time or all future payments)
ATM or Debit Card number (if it is a recurring payment made with your ATM or Debit Card)


More information about stop payments

Placing a stop payment order does not release you from any contractual agreements. You may still be held to the terms of the agreement you have made.
There is a stop payment fee. For fee information for your account, please refer to your Consumer Account Fee and Information Schedule or call us at 1-800-TO-WELLS (1-800-869-3557).

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